Return Policy

If you don’t love your new product(s) as much as we do, go ahead and send it back. We’ll be more than happy to exchange or return your product(s) for a full 100% money-back guarantee. C.O. Bigelow accepts returns for unopened, unused products for up to 30 days after purchase.  

Customers who purchase products from BigelowChemists.com should return item(s) and sales receipt by mail within 30 days (after your order is received) to:

C.O. Bigelow Apothecaries
Mail Order / Returns
414 6th Avenue
New York, NY 10011

Damages or issues with orders must be reported within 14 days of receipt of your package.  Sorry, but shipping costs are not included nor do we provide pre-paid return labels.

If you need further information regarding your return, please do not hesitate to call us at 1-800-793-5433.

Due to Board of Health Department regulations, we can not accept returns for the following types of items: prescriptions, hair brushes, combs, hair irons, jewelry and accessories, nursing supplies, bathroom and hygienic aids, manicure implements and any worn items.