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BIG Rewards FAQs

How do I participate?
Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?
You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What can I redeem my points for?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit our Rewards page to see all of our reward options.

How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards tab on your Account page to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?
Your up-to-date points balance is always displayed on your account or the Rewards page when you are signed in.

Does it cost anything to begin earning points?
Absolutely not! Signing up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?
You should receive points in your account instantly once you complete a promotion!

Do my points expire?
Points will expire after 12 months of inactivity (not redeeming or earning points).

Does my membership tier expire?
Membership tiers expire every rolling year (the date that you signed up for an account, or on November 8th if you were auto-enrolled into the program).

When will I see my birthday points?
Your points will appear on your account on your actual birthday.

How do I submit a review and get awarded points?
Since only 'verified buyers' get awarded for reviewing content, please wait 22 days after your purchase to receive a review request email and submit your text, video, or photo review within the email. Please note, customers who leave a review directly on site will not receive points as we cannot verify they actually purchased that item.

What happens to my points if I make a return?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sounds kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

I checked out as a guest during my last purchase. Can I still get points for that purchase?
Yes you can! Even if you checked out as a guest, you still earn points on every purchase. To redeem them, please create an account/sign in using the email address you used to check out, and you will see your points under the My Rewards tab.

Can I earn point on in-store purchases?
Our BIG Rewards program is online-only so, unfortunately, you will not be able to earn points on in-store purchases.

I have more than one email address that I used to purchase from your website. Can I transfer my points to one of my accounts?
Absolutely! Our team would be happy to help you consolidate your points. Please email customerservice@cobigelow.com and let us know what account you would like your points on by providing us with your primary and secondary email address.

How do I contact support if I have questions about my points?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email at customerservice@cobigelow.com and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?
We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.